Help and support

Open Settings in the game and tap Restore Purchases. If it is still missing, write to us with the date of the purchase and the receipt email from Apple or Google.

• iPhone or iPad: open the Settings app, tap your name, then Subscriptions, then Heirloom Gardens.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions.

Cancel at least 24 hours before the month ends to stop the next payment. You keep Garden Pass until the end of the month you paid for.

Apple and Google handle all payments, so refunds go through them. For Apple, visit reportaproblem.apple.com. For Google Play, open your order history in the Play Store and choose Request a refund. We are happy to help if you get stuck.

Your progress is saved on your phone. Before you switch, open Settings in the game and tap Keep a copy to save a copy of your progress somewhere you choose. Your purchases come back on the new phone with Restore Purchases.

Deleting the app removes your progress from your phone. To delete your purchase record too, write to us from any email address with the subject "Delete my data", and we will remove what we and RevenueCat hold within 30 days, except what tax law asks us to keep. See our privacy policy.

We designed the game with large pieces and large words. If something is still hard to read, tell us which screen and your phone model, and we will look at it.